Privacy Policy

Dynamic Sounds Ltd. cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our product and services. Your personal data includes information such as:

  • Name
  • Address
  • Telephone / Mobile Numbers
  • Email Address
  • Postal Address
  • Other data collected that could directly or indirectly identify you.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach us by contacting us at privacy@dynamicsounds.co.uk. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

Dynamic Sounds Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23rd May 2018.

What information do we collect?

We collect information so that we can provide the best possible experience when you utilise our Services. Much of what you likely consider personal data is collected directly from you when you:

(1) create an account or purchase any of our product (eg: billing information, including name, address, payment details);

(2) request assistance from our customer support team (eg: email, phone number, case notes);

(3) complete contact forms or request newsletters or other information from us (eg: email, phone number); or

(4) participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Account related information

Account related information is collected in association with your use of our website, such as purchases, support requests and notes or details explaining what you asked for and how we responded.

Data about Usage of Services

Data about Usage of Services is automatically collected when you use and interact with our website, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, IP address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

How we utilise information

We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the product you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes.

These uses include:

Delivering, improving, updating and enhancing the website services we provide to you. We collect various information relating to your purchase, use and/or interactions with our Website. We utilise this information to:

  • Internal record keeping.
  • Improve and optimise the operation and performance of our website.
  • Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
  • Detect and prevent fraud and abuse of our Services and systems
  • Collecting aggregate statistics about use of the Services
  • Understand and analyse how you use our Services and what products and services are most relevant to you
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • We may share your personal information with selected third parties to provide better services, research and analysis. 

Often, much of the data collected is aggregated or statistical data about how individuals use our Website services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

Sharing with trusted third parties

 We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

  • Processing credit card payments
  • Serving advertisements
  • Conducting contests or surveys
  • Performing analysis of our Services and customers demographics
  • Communicating with you, such as by way of email or survey delivery
  • Customer relationship management

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicaton

We may contact you directly or through a third party service provider regarding products or services you have signed up to or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email
  • Text (SMS) messages
  • Telephone calls
  • Automated phone calls or text messages

You may also update your subscription preferences with respect to receiving communications from us and/or our partners by accessing your “My Accounts” page.

Website analytics

We use multiple web analytics tools provided by service partners such as Google Analytics, adn Facebook to collect information about how you interact with our website, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (eg: Google for Google Analytics and FaceBook). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by managing your settings through our Cookie Policy or the ‘cookie banners” that may be presented when you first visit our webpages, or by utilising settings in your browser.

Cookies

Dynamic Sounds Ltd. uses cookies to help provide the best customer experience for our customers and make our website easier for you to use. We are working on making these cookies easy for you to manage so that these you can understand and control with ease when using  our website.

What are cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use cookies?

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

We have used some of the guidance published to set up different labels for the cookies we use:

  • Strictly Required Cookies
  • Analytics and Statistics
  • Marketing and Retargeting

Strictly Required Cookies

These cookies are required for the website to run and cannot be switched off. Such cookie are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies but our site may not work then.

  • PHPSESSID
  • cookies
  • language
  • cookieconsent_status
  • cookieconsent_preferences_disabled

Analytics and Statistics

These cookies allow us to measure visitors traffic and see traffic sources by collecting information in data sets. They also help us understand which products and actions are more popular than others.

  • _ga
  • _gid
  • _gat
  • __atuvc
  • __atuvs
  • __utma
  • __cfduid

Marketing and Retargeting

These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant ads. If you do not allow these cookies you will not experience targeted ads for your interests.

  • _gads
  • IDE
  • test_cookie
  • fr
  • tr
  • collect
  • GPS
  • PREF
  • BizoID


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Targeted Advertisements

We also partner with third parties to manage our advertising on our webpages and websites such as Google ,Facebook, Instagram, and Twitter. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. You can disable Advertising Cookies to disable this feature.

Compliance with legal, regulatory and law enforcement requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Controlling your Data

To easily access, view, update, delete or port your personal data click here

If you are unable for any reason to access your Data Settings, you may also contact us by one of the methods described in the “Contact Us” section below.

Data Storage and Security

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate. We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes.

These might include retention periods:

  • Mandated by law, contract or similar obligations applicable to our business operations;
  • For preserving, resolving, defending or enforcing our legal/contractual rights; or
  • Needed to maintain adequate and accurate business and financial records.
  • We do not store Financial data i.e. Credit Card Number, CCV etc.

If you have any questions about the security or retention of your personal data, you can contact us at privacy@dynamicsounds.co.uk.

Contact us

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact us by email at privacy@dynamicsounds.co.uk. In the alternative, you may contact us by either of the following means:

By Mail: 
Dynamic Sounds, 
Unit 6, Wandsworth Trading Est.,
118-120 Garratt Lane,
London, SW18 4DJ,
United Kingdom

By Phone: 020 8875 2525

We will respond to all requests, inquiries or concerns within 7 business days.

 

Updated: 23rd May, 2018