FAQ's

Is the item brand new?

All the goods we sell are BRAND NEW.

Will this item fit my car?

If your vehicle is listed in our advert then this will be the correct product. If in doubt please contact technical@dynamicsounds.co.uk for confirmation.

Is the item from the UK?

All the goods we sell are UK stock and not imported. All goods come with a 12 months manafacturer warranty.

What will fit my car?

We will need to know the make , model , year of your vehicle and the model number of the original stereo currently installed. Please also state what item you to install and what are your requirements so we can advise you of all the necessary accessories you will need. Please email  sales@dynamicsounds.co.uk

Where do you post from?

All goods are sourced and dispatched from the UK.

Do you offer International Postage?

Yes we do.

What countries do you post to?

We ship worldwide by either Royal Mail for small parcels and larger items are shipped by UPS.

How much is postage to my country?

Shipping depends on the item purchased. Goods dispatched by UPS are in prices quoted upto a total weight of 1Kg. Please contact us directly for the precise shipping to your country. Goods dispatched by Royal Mail parcels will be a stated in our advertisement. PLEASE NOTE GOODS DISPATCHED TO MALTA AND CYPRUS WILL INCUR AN ADDITIONAL CHARGE OF £15.00

Tracking? 

Goods sent by Royal mail 1st class post are not tracked. All goods sent by recorded delivery 1st class post are tracked. Goods sent by city link are also tracked.
Please contact us directly for your tracking number. Please send your query to tracking@dynamicsounds.co.uk with your name , address and order id number.

Despatch?

All goods purchased before 3pm will be despatched the same day once cleared funds have been received. Goods are dispatched on business working days only and will be delivered on business days. Goods are not dispatched on weekends or public bank holidays.

Where is my item?

Goods are dispatched the same day the email confirmation is sent to you. The method of shipping you have chosen will determine how the item was shipped. We will not be held responsible for any delays by either Royal Mail or City link couriers for delays outside our control.


I wasn`t home where is my parcel?

Generally either Royal Mail or City Link will leave notification of attempted delivery. If you do not receive any delivery attempt notes please contact tracking@dynamicsounds.co.uk for your tracking details. This only applies to Royal Mail Recorded and Courier deliveries.

Royal Mail 1st Class post deliveries?

Goods dispatched by standard 1st class post can take 3-5 working days to arrive. In most cases goods should arrive within 3 days. If goods have not arrived within 10 working days please contact us at tracking@dynamicsounds.co.uk
 
How do i pay for my purchase ?

All goods purchased will need to be paid for in full prior to dispatch . You can pay using Paypal, Google Checkout or debit/credit card, Maestro, Solo and MasterCard. Customers in the UK can also call on 0208875 2525 and pay  by card over the phone.

Unwanted / incorrectly purchased goods?

Goods can be returned to us in a brand new and resaleable condition for a refund upto 7 days from the date of purchase. Please contact us by email with your intention to return a item to us at returns@dynamicsounds.co.uk

Complaints / Concerns / Queries?

Please rest assured that any queries , complaints or concerns no matter how small will be dealt with quickly and professionally but remember to allow upto 24 HOURS for our reply.

Technical Queries?

All the goods we sell are on the understanding that they will be professionally installed. We offer a basic technical service but cannot tell a customer how to install goods purchased from start to finish. Please send any queries to technical@dynamicsounds.co.uk

Sales Enquiries?

If you have any questions or queries regarding any of the items  advertised  please contact us directly at sales@dynamicsounds.co.uk
 

What Happens if my purchase is Faulty? 

You must inform us within 7 working days upon delivery of any faulty or defective items describing any problems which might be experiencing. Many problems are wiring or resetting problems which can be sorted  by telephoning us and seeking advice. However if a product is faulty, we would advise you to contact us for a Returns Authorisation Number prior to returning any faulty items. All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. Your goods will be repaired by an appointed repair centre by the manufacturer. Should the product develop a manufacturers fault within twelve months of your date of purchase please send the item back to us with the original receipt and all contact details including the fault. This guarantee specifically excludes faults caused by accident, neglect, and misuse. This does not affect any statutory rights that you may have.

Why is the product on the website if it is out of stock?

Due to the large number of orders placed on our website, some items may not be available in stock. Please contact us and we will advise you on when we expect the item to come in, or subsequently, we can advise you of a similar suitable product. 

I ordered today, when can I expect delivery?

Your order is dispatched same day for Next day delivery. At Dynamic Sounds, we carry 99% of our products in stock, and for all purchases, we endeavour to have your product delivered to you within 24hours (if order is placed before 3 pm). The courier will require a signature on delivery so please ensure someone is available to accept the delivery.

What is the product/purchase guarantee?

Your satisfaction is our priority, and all products bought online with us are backed with a 12 month direct Manufacturers Warranty.
 Please note, the manufacturers will be unable to assist if the item has been blown due to incorrect installation, or if it has been physically damaged. 

What is the returns policy?

We advise our customers to ensure that they are buying the correct item when placing their order. If you are unsure with any product/purchase or simply need advice, please contact us and a member of our trained sales team will be able to clarify any incompatibility issues and recommend a suitable product. Please see our indepth returns policy. Click here to read our Returns Policy .

In the event you feel a item needs to be returned for repair under warranty then please return item to us with a note of your name and address , item number purchased , contact telephone number and the reason for return. For any warranty queries please send a message to returns@dynamicsounds.co.uk
 

Is my payment information secure on your website?

All web purchases take place in a safe environment using the latest security encryption technology to protect our customers. We encrypt your credit card information to ensure that your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

If you have questions regarding our credit card security policies, please email us on sales@dynamicsounds.co.uk

If you are still not convinced about the safety of shopping online, but would like to enjoy the benefits with us, please call us on the number above and place your order over the telephone.

Our lines are open from 9am to 6pm - Monday to Saturday.

Why can't you just install the product for me?

We can! At Dynamic Sounds Ltd, we can also provide you with a professional installation service at a very reasonable rate. The product will be installed in your vehicle at our installations centre based in London. A trained member of the installations team can provide a tailored install according to your very needs. Please contact us with your personal requirements.
 

How do you secure my payment information?

We employ state-of-the-art data encryption to ensure safe and secure transactions to our site. Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL. For example:
3048 0241 00C9 18FA CF8D EB2D EFD5 FD37 89B9 E069 EA97 FC20 5E35 F577 EE31 C4FB C6E4 4811 7D86 BC8F BAFA 362F 922B F01B 2F40 C744 2654 C0DD 2881 D673 CA2B 4003 C266 E2CD CB02
Without the information on your computer or ours, no one can understand our encrypted communication. For your safety, please expect anyone who communicates confidential information with you on the Internet to use encryption, the way we do.

Q: What measures do Dynamic Sounds take to prevent fraud?

A: Dynamic Sounds will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.