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Delivery Charges

Our exact delivery charges depend on the weight, number and combination of items ordered. Orders being sent to BT, KW postcodes, Scottish Isles and Islands sometimes will incur additional charges depending on the weight and size of the parcel.

Scottish Highlands - 2-5 day delivery - APPLIES TO THE FOLLOWING POSTCODES

Scottish Highlands - FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50 Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3

Delivery Timescales

All product listings include a stock status indicator. Products listed will usually ship the same day (for orders placed before 3pm on a working day) or the next working day (for orders placed after 3pm, or on a non-working day). If for any reason we are unable to ship the item from stock, we will notify the fact by email, along with an anticipated shipping date, before the end of the day (or next working day for orders placed after 3pm, or outside of our normal office hours). 

Orders placed on Friday after 3pm will be dispatched on Monday. You will receive a dispatch notice when the order is processed on Saturday but the goods will be dispatched on Monday.

Delivery Guarantee

Free Delivery Service (UK Only)

The service we use is Royal Mail 48 or DPD courier service which takes 2-3 business days for delivery. The service we use depends on the products you have purchased. You will be emailed a tracking number once the order has been dispatched. Unless it's stipulated in the advert itself the delivery service provided.

Next Working Day Delivery

Next Working Day deliveries (priced at £9.99) are sent via DPD courier or Royal Mail delivery service which is normally next WORKING day (1-2 DAYS) between the hours of 9-6pm. Two attempts will be made by the courier to delivery the parcel. If unsuccessful the item will be returned to us and re-delivery charge will be incurred. Delivery to some areas may however take longer, especially to northern Scotland and rural areas. We are unable to accept any liability for costs or inconvenience incurred as a result of delayed standard deliveries.

Saturday Deliveries

To assist customers who work during the week, we are also able to offer Saturday deliveries. These are sent by DPD courier company. However, in our experience, virtually all orders despatched in this manner on a Friday do arrive on a Saturday. In the event that the order should not arrive on a Saturday, we cannot accept any liability for either cost of carriage or loss or inconvenience incurred as a result of the delay. The parcel will however be left at the nearest Post depot, and held for collection for 7 days. This will normally allow easy collection the following Saturday where necessary. Please contact us for this service as there is an additional charge applicable.

International Delivery

We do not ship internationally.

Delivery Addresses

For security reasons, we currently deliver only to the cardholder's home address, as held on record by the card issuer. 

Delivery Status Information

Once your order is despatched, if it has been sent by royal mail or DPD,  you will be notified via email that the order has been dispatched and it will include your tracking number.

Delayed Delivery

No liability will be accepted for incidental or consequential losses suffered as a result of delays in delivery.